Everyone needs to know what to do when there is an accident and you need emergency assistance. Dialing 9-1-1 is often the first step, but when you do call, it's important that you have several key things in mind: You must be heard and understood. If you call from a mobile phone, the 9-1-1 dispatcher may not know exactly where you are. You must be prepared to help the dispatcher help you. The Los Angeles Fire Department uses firefighters, not civilians, to answer 9-1-1 calls. These firefighters can give you lifesaving instructions and can talk with you while help is on the way.

Watch this important safety video on calling 9-1-1 and learn how to get help where you need it - fast!

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